Phone accessory supplier recovery for Indonesia
LIFA traced counterfeit memory-card chips in an Indonesian accessory program and introduced direct sourcing and serialized tracking; failures fell below 1%.
- The buyer
- A Jakarta, Indonesia distributor of phone accessories with 4,000+ retail touchpoints.
- The product scope
- Memory cards and accessories bundles; 20 SKUs, 1.2 million units per year.
What needed to change?
18% of bundled memory cards failed within 3 months; testing revealed counterfeit flash chips; the card brand threatened legal action for trademark misuse.
How LIFA managed the work
We tested card batches and identified the counterfeit chip source.
We mapped the supply chain to isolate where counterfeits entered the bundle.
We switched to direct factory sourcing with serialized traceability.
We set up authenticity verification at inbound QC.
Counterfeit incidence eliminated; brand settled amicably after proof of remediation; bundle failure rate below 1%; distributor kept all major retail accounts.
From our company project database, with the work, approvals and results shown together.
What this project shows
Bundled products need component-level traceability. Mapping where the substitution entered the supply chain made the corrective action specific.
Client identities, supplier contacts and confidential commercial terms are withheld from this public company record.
