Vietnam Kitchenware: project record
Coating peeled after 4-6 weeks of use on 9% of units sold; returns climbed to 7.2% of sales; the factory blamed "user misuse" and refused a claim.
- Buyer and project
- A Ho Chi Minh City, Vietnam importer-distributor serving 200+ retail outlets, with ~$1.6M annual kitchenware sales.
- Products and scope
- Stainless steel cookware sets with ceramic non-stick coating; 5 SKUs, 12,000 units per order cycle.
What LifaSourcing.com did
Conducted a coating-process audit: pre-treatment, spray thickness, curing temperature and time.
Verified coating raw-material certificates (food-contact grade) at the supplier.
Re-sourced 3 alternative factories with documented coating lines and test facilities.
Set a 500-cycle dishwasher and abrasion test standard for acceptance.
Claim recovered for 60% of the defective batch; new factory passed all coating tests; return rate down to 1.1%; relaunch completed within one season.
A proven case study from LifaSourcing.com's historical work archive. The result above records the status reached in this project.
Client identities, supplier contacts and confidential commercial terms are withheld from this public company record.
