Solar home kit sourcing for Kenya
LIFA verified solar-kit suppliers for a Kenyan program and secured warranty terms; panel failures fell from 11% to 2.3%.
- The buyer
- A Nairobi, Kenya solar installer with 9 technicians serving residential and small-commercial clients.
- The product scope
- Solar home systems; 100W, 200W, and 300W kits (panels, inverters, lithium batteries).
What needed to change?
Panel failure rate of 11% within 12 months destroyed referral revenue in a word-of-mouth market; prior suppliers offered no warranty support; degrading panels risked brand-wide distrust.
How LIFA managed the work
We verified 13 suppliers, including financial stability and IEC test certificates.
We benchmarked panel efficiency (≥21%) and degradation guarantees (≤2% in year 1).
We secured 5-year warranties with in-country claim handling.
We built a 2-supplier strategy with identical performance specs to avoid single-source risk.
Panel failure rate down to 2.3% (−79%); 5-year warranties secured on all kits; sales up 34% the following quarter on referral recovery; service-call costs roughly halved.
From our company project database, with the work, approvals and results shown together.
What this project shows
Compare test evidence and degradation terms with the practical claims process. A warranty had to work for the buyer's customers in their own market.
Client identities, supplier contacts and confidential commercial terms are withheld from this public company record.
