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The Situation
- Importer: An Australian home goods retailer
- Product: A batch of wooden dining chairs from a Guangdong furniture factory
The Mistake
The importer doesn't request a treatment certificate, assuming the furniture and its wooden packaging were already treated. The crates arrive untreated, and the wood isn't declared on the commercial invoice. Evaluate the Situation on one commercial basis: specification, quantity, currency, Incoterm, validity period, MOQ, tooling, packaging, payment terms, lead time, and exclusions. Keep confirmed amounts separate from estimates and require written buyer approval before accepting a price or payment commitment.
What Happens at Port
The container arrives and an ABF X-ray scan flags the wooden crates. A DAFF inspection then finds that neither the wooden chairs nor the packaging crates were heat-treated as required.
The Cost
The costs stack up quickly: fumigation of the untreated crates, heat treatment of the chairs themselves, container storage for the days the shipment sits held, DAFF inspection fees, expedited customs broker fees to resolve the issue quickly, and import duty/GST now due on the treated goods — on top of a delivery delay of a week or more.
Lesson
A phytosanitary certificate for wood packaging and wood products typically costs a small fraction of what resolving an untreated-wood violation at port costs once a container is already held. Requesting it upfront, before the shipment leaves China, is far cheaper than fixing the problem after arrival.
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